Turning Operational Complexity into Smarter Business Solutions.
I'm Ricardo Rodriguez, an operations professional combining leadership, Lean Six Sigma, business analytics, CRM strategy, and AI-powered automation to create smarter, more efficient business processes.
Ricardo Rodriguez
Operations & Marketing Automation Manager | CRM Strategy | AI-Powered Workflows | Process Optimization | Lean Six Sigma Black Belt Certified
The Operations & AI Lab Applications
Four purpose-built internal applications demonstrating operational control, Lean Six Sigma automation, mathematical capacity planning, and CRM workflow intelligence.
OpsAI — Operations Intelligence Platform
Enterprise control tower for monitoring multi-tier operational performance, SLA adherence, AHT, CSAT, shrinkage, and real-time operational risk detection.
ProcessAI — Lean Six Sigma Process Optimizer
Structured DMAIC framework (Define, Measure, Analyze, Improve, Control) with automated Pareto defect analysis, 5-Why root cause, Fishbone mapping, and validation tracking.
WorkforceAI — Workforce & Capacity Planner
Mathematical capacity planning engine calculating required FTE, factoring contact volumes, AHT, shrinkage, occupancy thresholds, and staffing gap simulation.
FlowCRM AI — CRM & Automation Studio
Visual sales pipeline, multi-variable lead scoring, customer lifecycle stage tracking, and node-based workflow automation simulator.
Leadership Progression
Operations Manager with over 3 years of experience leading teams, optimizing processes, and improving results through data analysis, resource planning, and continuous improvement. I focus on creating collaborative work environments, driving team performance, and strengthening customer satisfaction through clear communication, effective coaching, and a results-oriented mindset. Lean Six Sigma certified, with knowledge of data strategy and digital marketing.
Marketing Operations & Automation Manager — Liqui Moly El Salvador
Develop and execute integrated digital marketing, ecommerce, and sales strategies to drive lead generation, customer acquisition, and revenue growth across digital channels.
Operations Manager — Conectys
Led Team Leaders and managed daily operations with a focus on KPI fulfillment, performance analysis, coaching, client collaboration, and high-standard operational efficiency.
Team Leader — Conectys
Assigned staffing coverage, supervised training initiatives, tracked real-time productivity, and adjusted tools and workflows in accordance with client requirements and ISO standards.
Operational Excellence Methodology
Sustainable business results come from structured inquiry, statistical rigor, and closed-loop process control — not random automation.
Understand
Map customer journeys, stakeholder pain points, operational handoffs, and voice of customer (VOC).
Measure
Establish baseline KPIs, AHT variance, SLA performance, defect distributions, and data integrity checks.
Improve
Apply Lean Six Sigma DMAIC, 5-Why root cause, Fishbone analysis, and waste reduction (Muda).
Automate
Deploy intelligent CRM workflows, lead routing, proactive alert bots, and capacity simulation.
Monitor
Enforce statistical process control (SPC), executive dashboards, audit cadences, and continuous loops.
Let's Discuss Operations Leadership, Lean Six Sigma & Automation
Whether you are seeking an Operations Manager, evaluating continuous improvement initiatives, or looking to scale CRM workflows with AI intelligence — let's connect.