Four Applications, One Operations & AI Lab
Each project is an interactive application built to demonstrate a specific operational discipline — from real-time KPI intelligence to CRM workflow automation. Explore the case studies or launch the working applications directly.
OpsAI — Operations Intelligence Platform
Enterprise control tower for monitoring multi-tier operational performance, SLA adherence, AHT, CSAT, shrinkage, and real-time operational risk detection.
ProcessAI — Lean Six Sigma Process Optimizer
Structured DMAIC framework (Define, Measure, Analyze, Improve, Control) with automated Pareto defect analysis, 5-Why root cause, Fishbone mapping, and validation tracking.
WorkforceAI — Workforce & Capacity Planner
Mathematical capacity planning engine calculating required FTE, factoring contact volumes, AHT, shrinkage, occupancy thresholds, and staffing gap simulation.
FlowCRM AI — CRM & Automation Studio
Visual sales pipeline, multi-variable lead scoring, customer lifecycle stage tracking, and node-based workflow automation simulator.