Ricardo Rodriguez

Ricardo Rodriguez

Operations & Marketing Automation Manager | CRM Strategy | AI-Powered Workflows | Process Optimization | Lean Six Sigma Black Belt Certified

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Executive Profile

Business Thinking. Operational Discipline. Technology-Driven Execution.

Operations Manager with over 3 years of experience leading teams, optimizing processes, and improving results through data analysis, resource planning, and continuous improvement. I focus on creating collaborative work environments, driving team performance, and strengthening customer satisfaction through clear communication, effective coaching, and a results-oriented mindset. Lean Six Sigma certified, with knowledge of data strategy and digital marketing.

Core Philosophy: Four Pillars

01 / People

Empowered Leadership

Coaching Team Leaders, defining clear accountability, fostering psychological safety, and driving cross-functional alignment.

02 / Process

Lean Six Sigma DMAIC

Eliminating waste (Muda), standardizing operating procedures (SOPs), controlling variance, and safeguarding ISO compliance.

03 / Data

Analytical Rigor

Transparent KPI trees, Erlang-informed capacity calculations, Pareto defect prioritization, and executive dashboards.

04 / Technology

CRM & AI Workflows

Intelligent routing, trigger-action workflow automation, predictive capacity alerts, and closed-loop continuous improvement.

Multilingual Capabilities

Spanish

Native

English

C2 Proficient

Russian

B1 Working

Portuguese

B1 Working