
Ricardo Rodriguez
Operations & Marketing Automation Manager | CRM Strategy | AI-Powered Workflows | Process Optimization | Lean Six Sigma Black Belt Certified
Business Thinking. Operational Discipline. Technology-Driven Execution.
Operations Manager with over 3 years of experience leading teams, optimizing processes, and improving results through data analysis, resource planning, and continuous improvement. I focus on creating collaborative work environments, driving team performance, and strengthening customer satisfaction through clear communication, effective coaching, and a results-oriented mindset. Lean Six Sigma certified, with knowledge of data strategy and digital marketing.
Core Philosophy: Four Pillars
Empowered Leadership
Coaching Team Leaders, defining clear accountability, fostering psychological safety, and driving cross-functional alignment.
Lean Six Sigma DMAIC
Eliminating waste (Muda), standardizing operating procedures (SOPs), controlling variance, and safeguarding ISO compliance.
Analytical Rigor
Transparent KPI trees, Erlang-informed capacity calculations, Pareto defect prioritization, and executive dashboards.
CRM & AI Workflows
Intelligent routing, trigger-action workflow automation, predictive capacity alerts, and closed-loop continuous improvement.
Multilingual Capabilities
Spanish
Native
English
C2 Proficient
Russian
B1 Working
Portuguese
B1 Working